You're probably right about the extra nights for pass holders. If they did evening sessions for an entire month it would still mean around 5000 potential guests a night. Not sure if that's high attendance or not but that's a ton of operational hours that would need to be added, so unless the park that works at a profit without charging admission it is unfeasible. I probably also agree about that they shouldn't have to be refunding money, but at the same time it's not the pass holder's fault that the passes were way oversold and that there was a lack of planning. The tickets weren't sold as "COME TO WET 'N' WILD WHENEVER YOU WANT UNLESS THE PARK IS FULL WHICH IT OFTEN WILL BE!" They were sold "UNLIMITED ENTRY!" so people (rightly or wrongly) feel entitled. I totally understand the people who have had enough. When you've done all the things required to get a family to a theme park only to be refused entry I can easily see why people would say "Stuff, it, I've had enough crap from this park, I can't be bothered with it anymore and want my money back". It's also not as if the park has been busy but everything else has been super amazing as well: Many Mybands weren't delivered, the photo website didn't work for a long time, the park has many polices that almost seem designed to piss people off, parking is a ripoff, people have complained about the food (price and quality), the queues are not just long, they're unorganized, and the calender is short (though I suspect likely to change). Added with NYE, (which I'm aware didn't affect pass holders but adds to the perception of the park being the park being a disaster zone) I totally understand people wanting refunds, and think on balance, I think they should probably get them. 100% spot on. Agree with everything here. I read on the WnWS Facebook page that they recommend guests with food allergies bring a note from a doctor so they can get their food in the park. How a park can have such a disregard for it's customers is almost a thing of beauty. They sound like the sort of joyless people running airport security, not a fun park. It's easily the 'Lowest hanging fruit' of things to do to improve the public's opinion of the park. Also surely there is a smoking area in the park? I mean has anyone in the park met a smoker? I think we've all known smokers who don't take being separated from cigarettes for more than an hour very well. Again, totally agree. I think why I'm being harsh on the park is because I want it to be massively successful, and I worry that by doing the things that they're doing, they're condemning the park to a future of mediocrity. Remember, Jazzland had a very successful first season, but they did a great job of pissing off all of the local population, and in it's second season had a 40% drop off in attendance. Jazzland was declared bankrupt less than 2 years later. I don't think WnW is in danger of failing, but I think they are in danger of turning off so many people that attendance drops off fairly dramatically in the coming years, unless they can act proactively to become part of the community, rather than merely a soulless corporate money focused machine.