For someone who is constantly banging on about other people's rudeness, it sounds like you were quite rude to the guest services folk.
I also find your expectation that ANY staff member in the park should be able to answer questions about ticketing offerings purely ABSURD.
Ride operations cast members have a lot of things to remember to ensure your SAFETY... and you want them to be able to tell any guest that might ask what ticketing options are planned for two months away?
You want cleaners (who are typically the bottom of the ladder in a park and paid the lowest too - note i'm not saying this is the case in MW, only generalising) to be able to do the job of guest relations?
NEWSFLASH - Guest Relations staff are the only people who should know the answers to those questions... However there's something you've missed here - you were asking about a multi-park ticket... and this is where multi-park staff (such as the call centre, or the website) come in... because the staff at each park cannot possibly be expected to know everything about every park within the company.
I would never expect a park photographer to be able to tell me (reliably) whether the park would offer a premium ticket commencing in 2 months time. I'd expect them to know the showtimes for the street and stage performances on the day... I'd expect them to have an idea of which characters were appearing when... and i'd expect them to be able to tell me where (and when) I could collect my photos, and roughly how much a single print would be.
I'd expect most park staff to be able to point me to the nearest toilet, locker, and major attractions...
I wouldn't expect anyone except guest relations to be able to talk to me about ticketing, and for group wide ticketing, i'd expect the local park guest relations to know, but totally understand if a yet-to-be-released product was as-yet unknown to park staff, and totally understand if they would suggest calling the call centre to find out further info. I'd also totally understand if the call centre wasn't able to answer these questions yet - the company may not WANT people to know that it was coming yet - perhaps because they're planning on NOT offering free VIP gold upgrades this time around, and hoping to get most of the 'budget-passholders' onto a regular VIP before upcharging for VIP Gold like they used to.
All I can picture is a petulant enthusiast stomping his foot in the middle of guest relations about how THEY should be able to tell him what the company is planning to do about tickets BEFORE the company has decided to release that info to the public.
What makes you so special?