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He said he asked questions about annual passes at the annual pass processing area and then guest services. These particular employees absolutely should know the answers to these questions. Every year VRTP go about the pass renewal process with uncertainty, mixed messages and last minute changes. The issue here is obviously not with the front line staff who don't know the answer, it's that an answer has not been properly communicated within the organisation to those that should know, let alone other employees that might encounter queries. Let's give the antagonism a rest... it's really not fun.

It'd be a lot of work, and probably not worth it - but i'd like to see a hydraulic element installed on the bridge to have it 'partially' collapse as you approached... a la the old Universal collapsing bridge in LA. Don't know whether they could achieve that as it is 'overhead' the ride path and may have issues unless it could be made completely 'failsafe'. All we can hope for in such well themed rides in AUS is that they maintain the current theming and not let it deteriorate like Bermuda and LTRR.

AlexB think you've gone off a little early on this one... I'm with Joz, everyone in a customer facing/interactive role should know basic info, or at least know who would have that info to get the customer what they need asap. I don't think expecting that means Push or anyone thinks they're special or better than the next person, it's an expectation of good service, which is paramount in a 'service' based industry such as theme Parks! If I'm looking for something in big w Id expect I could ask anyone I come across in the store for that product and they could take me/point me in the right direction regardless of if it was the department they worked in.

I think I'll pass on this upgrade offer. Happy to wait for a deal that I am sure includes the nighttime events, even if it ends up costing $50 more. I feel like a good price point for an annual pass is usually around 2-2.5x the daily ticket price, so $160-200 for the Village parks. It's somewhat bizarre that the $75 renewal offer is cheaper than a single day's admission, I honestly have no idea how they expect to make a profit from that.

Why shouldn't all staff know about the park they're in? I don't care if you're the CEO or doing work experience scrubbing toilets, the phrase 'I don't know I only work here' isn't good enough. At least the photo staff were able to send you in the right direction, and didn't just want to give up on it like Guest Services did. I'll give the benefit of the doubt and say he wasn't being rude to guest services, but wanted an answer to his question. Fair enough. I think the real answer is 'There will be a gold pass but no one knows anything about it, because no one in marketing has spun the big wheel that determines what perks are included and how much it'll cost yet.'