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​See, this is what the discussion should be. Not the nuances of contract law. The park got negative media coverage for the way it's run. Despite some of the over the top points like Scooby-Doo not being fast enough, the article is pretty much on the money. The park has a total of six rides adults can go on and two of these are closed. The park has two main outlets for food and one of these is closed. Signage out the front is one thing, but do you really think the park did everything they could for people forking out $80 for a single day ticket? Evidently not, because they are speaking to reporters and ranting on social media. A "free" VIP upgrade or a food discount voucher which cost nothing compared to the damage a disappointed customer causes. Unfortunately we have a number of attractions closed today, but we can upgrade you to a VIP pass for no cost and you can come back anytime you want for the next year. Having staff say that at the ticket booths isn't just effortless customer service, it's also selling the VIP passes at a higher price than the current 4-for-3 offer. If a media outlet devotes column space to how badly you're running your business, you're probably doing it wrong.

Actually, it's more akin to selling your house at auction and taking the appliances with you when you move out. What's important here is what a reasonable guest believes they will get from a visit to the park versus what they actually get. Terms and Conditions are lovely, but they are not law, and don't even have to pass an enforceable test to exist - there's little point citing them. Next time your Qantas flight doesn't have IFE or Meals when they have advertised otherwise ask for compensation - I've done it before and you get it every single time. That's at the very least good corporate citizenship. That's why when you go to the movies and the power fails you will be given an opportunity to revisit at no extra charge. You're painting a pretty good picture here of a guy who seems to believe terms and conditions are immutable and theme parks can do no wrong, and has a fixation on the same. I'm sure there's a condition that covers that...

all the lolz!

The funny thing is up the road at Aussie World they ARE offering a discount off day tickets because a couple of rides are down for maintenance.

Exactly. There is a difference between someone paying full price with the intention of going on as many rides as possible, and someone paying full price to enter the park all day without the intention of going on any rides (ie. a pregnant lady) which they knowingly do so at their own financial loss. Those who attend to ride rides expect the park to at least provide such options in the first place, they aren't exactly an added bonus. Let's face it, would people still be willing to pay around $100 a ticket to enter a theme park with minimal or no rides? I doubt it. I know I wouldn't T&C can state whatever they like to cover their park's butt, but at the end of the day its all about providing a decent level of customer service and demonstrating goodwill toward those who are essentially keeping them in business. And that's what matters at the end of the day. VRTP should at the very least be trying to compensate their visitors for not being able to meet their minimal expectations, even if its out of their control. Not just continuing to charge them full price and by doing so, essentially saying to them "tough luck, it's not our fault that our rides are closed." That's not a good way to operate a business.

Couldn't agree more, Richard. Put it better than I did.

Don't worry - judging by the profile - there isn't much to lose... ...and before anyone gets butthurt - i'm just saying that clearly - he's still quite young... (although these days anyone under 25 is young to me) so unlikely it'd be a big bet.

The Unofficial Guide is the bible. It's great reading irregardless. The first time I went to Disney World I stayed for 5 days, the second time, 12 days. Stay at a Disney property if you can.

That article is pretty stupid. Park experiences busy day, two rides closed. There were signs out the front, and what, are they supposed to make Scooby Doo go faster? What the hell are you talking about with that Bulletin? Having said that, why wasn't Wild West open if Rick's is shut? Why are Taz cars closed? Why do you have a policy which forbids outside food and not have the means to feed all the guests in the park? Why are Lockers for a ride $2? Why not quietly reduce the day ticket by $20 while all that stuff is closed? The general vibe Movie World's policies give out is 'We hate you, and we won't spend a cent on making your day better than the bare minimum'. Management is good at passing that sentiment on to the staff too, and people notice. That contempt for guests is why WnW Sydney has been such a failure, and that's why people are queuing up to hang shit on Movie World now. If they were just so nice and awesome or the atmosphere in the park so amazing people might forgive them, but considering most things Movie World (and the Village theme parks at large) do comes across as a middle finger to guests then people will complain and loudly. And they wonder why VIP pass sales are down. If anyone from Village is reading, you can make money without ripping people off. Price things in the park reasonably, drop guest unfriendly polices, and treat the staff better so they aren't so uninvested with their jobs.

Yeah, I know some people who only pay at the gate because they don't care to buy tickets online and money doesn't matter to them. They don't do their research and act surprised when they end up paying more. I think MW should put on a permanent show in the old Maverick stage show area as this would make up for the lack of rides.

I know for a fact people buy single day passes rather than annual ones, I can't get my head around WHY, but, yes, they're out there. ETA: I'm talking about locals too, not someone visiting on holiday.

​I knew I'd get a bite out of you. When you arrive at a theme park you expect as a general punter that you'll get a full day out of the park, but we know MW isn't that when those attractions are all down at the same time. When you are charging full price you should be offering the full service. People may swallow it with an attraction or two out of action, but others won't - anything more than that and you'll increase the number of perturbed customers. I agree - you (generally) can't help unplanned faults, but similarly you also can't justify not compensating customers for that. If you book an international flight with a meal service and they can't serve due to a technical fault you have a reasonable expectation of being provided with a credit. If you're in a cab and it breaks down on the way to your destination it's unlikely that you'd have to pay, let alone pay the price you'd have paid if you travelled the whole way to the destination. Movieworld's reliability woes should not be the customer's problem. As for nobody paying $80/ea when VIP passes exist? I can forecast plenty do. They wouldn't be members here, so I'd suspect you probably wouldn't come into contact with them regularly.

Perfect option to add to the end of any Flowrider session - call it Blowrider... great way to dry off (yes, that name probably isn't a good idea)

Picture/photo same thing.