I thought i'd have a read of this one, and the whole way through, i'm waiting for the negatives. The downsides. The problems. We all know Movie World has these, and even with a fastpass, I expected to hear some negatives. I started to think that everything was just way to rosy just to be an opinion piece... of course at the end - the little disclaimer that the writer visited the park as a guest of movie world - so its a promo piece, not a legitimate opinion.
I'm not knocking a little bit of promotion to their target audience - and its far cheaper than TV advertising... but I don't think it's fair for them to write a completely rosy picture and not address that there are a few negatives.
Reading this has given me another thought as to why the entrances are different - In JL - kids go first as the carriage has a high side, and if the door were to fly open, the adult is less likely to fall out of the gap, and more likely to hold on.
With Wild West - because you're stepping over the side and down into the log, there's a risk little Johnny might slip on his way in - smash his face open and shut down the ride - at least temporarily - those logs are wet! Plus - with the parent still on the dock, they are substantially higher than the child - who - if they slip, might overbalance the parent and result in them falling too.
By having the adult go first, they are more likely to have a stable balance, hold on if needed, and less likely to smash their face as they have a better developed 'fall' instinct too. Once inside the log, they're lower than the child, and they can reach up to lift the child down and get them properly seated.
I'm sure there could be other reasons, but i'm fairly certain this would be it.
Ok so I still haven't seen the video, but i'm assuming based on comments that we're talking about a family, who visited from New Zealand, went to the park with a differently abled family member, and were disappointed when they found out.
Ok - I've just seen the video as posted by Iwerks (Thanks @iwerks!) and I have to say this video makes me VERY angry... at the people who posted it.
For starters - the video says they pre-purchased their tickets online. ONLINE. Now - many places the world over are set up to cater for persons with different abilities. Disney does it wonderfully - however, there are still adjustments to be made - Take Haunted Mansion for example. A wheelchair bound guest cannot disembark at the exit, instead riding their doom buggy through the maintenance section of the omnimover system (hidden by a curtain) and getting off at the start of the ride to re-ride back through the stretching rooms to ground level.
What i'm saying though - is that wheelchair access sometimes provides a few hurdles. There may be different entrance points, or ramps located in odd places, so checking in advance to find out what kind of issues or restrictions there might be helps you pre-plan your day.
I just went to the dreamworld website. clicked on 'park info' and amongst several options was one for 'guests with disabilities' - sounds like a no brainer. https://www.dreamworld.com.au/park-info/guests-with-disabilities
On this page, they explain in detail about what you should do if you have a guest with a disability. Alicia DOES HAVE a disability. Although she has gross motor control, her cerebral palsy does impact on her ability to hold on. I have no idea what's going on at Rainbow's End - but I cannot imagine allowing someone onto a Disk'O without the ability to grab the handles - one could potentially break their spine due to the lateral forces.
As for Rainbow's end - and using Alicia's ability to ride there as a reason why she should be allowed to ride here is crazy. That's like an american coming to australia, and having a blood alcohol content of 0.08 while driving because thats what they do back home?
There is no reason or excuse for them not to have known what was required before coming as it is clearly posted on the website (the way back machine confirms it's been there prior to their visit too). If they'd read this, they'd also have realised that they could purchase a cheaper admission ticket at the gate for Alicia, due to the restrictions.
Next up is the claim that the ticket booth staff didn't say anything about them needing a rider pass. Well... i'll have to throw back to the website here again, as it says once you have a rider pass, it's valid for 6 months, so you don't have to go there every time (and I must say this is better than VRTP who issue a wristband with punch holes that only works the day you're there). Would it have been nice for the ticket staff to enquire whether they had a pass already? Definitely, and this might point to some training needed for the ticket staff - especially at the wide-access gate... but given they were with locals (who I presume were passholders) they might have assumed the locals knew what they were doing. Would it have hurt for them to ask the gate attendant themselves? or did they just expect it to be presented on a platter?
By the sounds of things, the ride attendant at shockwave was following the rules, incredibly apologetic and directed the guests appropriately to the place they needed to be.
The staff at the first aid centre also sound like they were quite friendly. The staff could have had a quiet word with Alicia's carer if she wished to avoid embarassment to explain that there were rides she would not be able to go on, rather than just give them the pass and let them find out for themselves, and for this I fault Dreamworld, but again - arguing that she's done that particular ride in another country doesn't mean the park should bend their rules. No mention is made of whether she rode Corkscrew at RE, so not sure how she sits with 'being able to ride everything' and i'm almost certain she wouldn't be able to - but that is just opinion, not fact.
I'm dubious about the quoted wait time - especially since it was phrased "about half an hour" despite the video stating that the gopro was on record the whole time, so it would have been possible to state down to the second how long that process took. Like we all know - waiting in queues feels like longer unless you have something to do. However - I'm assuming the staff member responsible for rider assessment is probably employed there as a first aid nurse or similar, and for all we know they were attending to an injury at the other side of the park. Medical needs should always take priority over disabilities - but blow me down if the park didn't offer them a queue jump for their trouble, which despite saying valid only once - they admit they used many times, gaining an unfair advantage over other park guests - most of which would have been kids by the sounds of the rides she was allowed to do.
And while i'm mentioning the gopro - how dare they not only record staff without their knowledge or permission, but then post it online! Of course, they've now edited the video to remove those parts, but to do so in the first place is unacceptable.
And finally, i'm disgusted at the use of the word "discrimination" as they were never discriminated against, except for their health and safety - which is lawful in Australia under the Disability Discrimination Act. This video represents in entirety a smear against Dreamworld. A blow for which they try to lessen at the end by redirecting their issue at the manufacturers of the rides and parks worldwide. Of course, the fact that she has ridden the RE version of Shockwave makes it seem like the manufacturer claim isn't quite true, but then the rider assessment can be subjective for the person making the assessment each day, and you could potentially get two different results based on who did the assessment. Unfortunately, the park has final say in matters such as this, and whilst its very sad Alicia wasn't able to ride certain things, the video portrays the park as uncaring. They claim they should have been told before arriving at the gate (they were - https://www.dreamworld.com.au/park-info/guests-with-disabilities) - everything after that, whilst certain elements could have been done better by dreamworld - was entirely their own fault.
I'm prepared to get flamed on some of the opinions i've expressed here. I'm certainly happy to read a reasonable response and have a civilised debate - and i'll happily admit if i've got something wrong too. Unreasonable, petty or insulting responses will receive the same in reply.