The thing I've often wondered is why all parks aren't like Disney. Why do so many parks stray so far from industry best practice?
They do just about everything right, the from rider requirements of the rides, to bag storage, to live shows to 3D movies down to the level of staff required to keep the street clean. There are a few exceptions to be sure, but for the most part just about everything they do, they do faultlessly. So why is it then that every other park in the world doesn't do the same? Obviously, I'm not asking "Why don't our parks have $100million rides?". The answer is pretty obvious; Disney are the most visited parks in the world, and even with that investment level our parks are unlikely to ever get a similar number of guests.
But the things Disney do can still be employed on a smaller scale. They improve their rides so people who come back still enjoy the park and get some extra surprises. Our rides and attractions can be improved and plussed too, indeed there's some great new technology that's come along since 1994 and could go into Bermuda and make the ride great. Disney also replace the ride vehicles and don't feel the need to paint the ride red, slap a new name on it and call it a new ride.
Disney parks aren't ad-hoc like our parks, and have a coherent design and feel the whole way through. Our parks (particularly in the newly created 'Revenue' department) is competing with itself for our attention till you just wished everyone would piss off. A great example of this; on a recent trip into Seaworld there was an obnoxious guy on a megaphone trying to sell photos or something. Not exactly sure what since at the same time I also had Food and Beverage staff trying to sell me an "all day" meal deal (since when is 11 till 3 all day? And why is the food in the picture not what actually comes with the all day meal deal? And why are drinks extra? What's the bloody point of the all day meal deal?).
I don't think it'd be a good idea for our parks to do things on a Disney budget (and indeed if Paris and Hong Kong have taught us anything, it's that Disney shouldn't do a Disney budget in all markets). But I do think that taking the Disney approach of maintaining the parks, making them better and not having utter contempt for you customers not only makes sense, but is the only way you can have a successful park in the long run. It's quite sad that the people in charge of Village think they know better then the people who invented the industry best practice, and our parks are left to rot.