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I do not for one minute think that Mickey D was nitpicking at all in regards to the behaviour and mannerisms of Movieworld's staff that he observed. Theme parks are a service industry. We expect and should get excellent customer service ACROSS all facets of the park. This includes all team members whether they are ride operators or ticket attendants. Imagine if we went to a Disney park and experienced this type of attitude and poor service. It would be a major talking point. We hold Disney as being the best that theme parks can offer ( and whilst I am certainly not holding Movieworld to a Disney standard) it is reasonable to expect a certain level of attentiveness , enthusiasm and professionalism from our own indigenous parks. Simple customer service should be the minimum to expect. I am sure that Mark Shaw, given his own unique perspectives on the industry, would agree on the importance of customer service and professionalism in your job at all times. Seriously a no brainer for mine.

^ What happens when managers suck the life out of those people though? They become just like everyone else working there. And missing/damaged theming and effects that havent been replaced or touched in months is not a small thing in my mind at all that adds up with bad customers service. All round there is the feeling of being sub par and no one caring. I'm sure some there really do want to see it at its best. It's just right now the negatives outweigh the positives.

Nah salsa.

But if you are wrong, we’ll have tequil-ya

@Minions! If it doesn’t end up being Mexican, it’s nacho fault.

All theme parks are an experience and realising high customer satisfaction with that experience starts and ends with customer service. That said, I find it hard to believe that an entire company of front-lining service staff seem to have an issue with being satisfied in their roles whilst the folks next door don't. Most people want to do their job well and take pride/satisfaction in what they do regardless of pay or age. So then, what's the matter? Whenever this happens (whether that's in a theme park, or a restaurant or a hotel) you've gotta ask: are they not being supported by their managers? Are there practices and rules in place that suck the life out of employee's motivation and passion? Is there not sufficient training? Do executive level staff fail to understand the essence of the business or are they unable to rectify these issues in a timely manner and if so, why?

Parkway Patisserie and grill will be closing soon to be transferred to Mexican.

That's so unfunny it's actually funny!

Most have found that it wasn't so much me nitpicking, more that a total lack of good Service can allow for the mind to wonder. Suddenly all those 'insignificant' little things become glaringly obvious. Ironically, as @AlexB and others have found, DW Staff engage with their Customer and show pride in their Park. I am sure the wages across the Parks are similar yet only 1 doesn't charge for a smile. To anyone who thinks Service is unimportant in a Theme Park, (or any business where there is a Customer) you are obviously too young, too stupid or too self-absorbed to know better. In case MW Management are reading, the picture below is for you.

Unless it’s disappeared since Saturday, there is still a theatre. The cinema, however, is gone...

What an absolute crock of a news story and who is this goose Communcation Manager from DW? We’ve got a kid saying “a trolls ride will be great” when it’s known that isn’t happening (why put that in your clip??) and the major “secrets we don’t want to reveal” are that there will be a costume section where people can get dressed as Trolls - no doubt an up-charge, and a cupcake shop - which again is an added cost. Add roving troll Characters to the park, put the show in the existing theatre and you could have saved all this construction which is centred around upcharge & f&b revenue... Oh and then cue the footage of the flipped raft and body/parts covered in sheets - so as Mummy & Daddy call the kids over to the tv to see the story on the news about Trolls they get tragedy thrown at them...

So I visited the park today and they now have signs on these two food stores saying that are seasonal, and Scooby Doo store was closed again. Because of that side door being open I watched a few people walk through it thinking it was the ride entrance This was the thing @MickeyD was on about GL lockers are now fenced off And the supports for SE in the AA area are being repainted Also, all of the tags in the villains areas have been removed, and now just a pointless chain hangs. There was one staff member in the area at the Joker using a tag to activate the affect so people could have a turn. So sad to see it’s come to this, when most of the effects are pretty cool and fun. Hopefully a new system is integrated, such as (as suggested) just a button you push. But something needs to be done

I think Movie World is great and OP just seems nit-picky. I mean sure, Dreamworld is a bit eh, but Movie World is fine and certainly up with international standards in my books.

Running to DW right now to buy a season pass. I have never been so excited.

The source is usually very reliable but I was sceptical myself....

I was speaking to staff member a few weeks ago and was asking if I was able to purchase a band because only 2 of the games still had them and she told me that in about a month they will be available for purchase and them being for free was just a temperory promotion.