And I just pointed out that it wasn't the same complaint every day.
These people are in the C-suite. If you're saying that it is more likely that they are incompetent, (as much as I'd like to think they are too) unfortunately you're just very naive.
I mean, I'd love nothing more than to slap an image from one of their social media profiles on here in a farcical example of them doing just that, but it wouldn't be realistic, nor would it be fair to them. Unfortunately we don't see them walking the parks, interacting with regular guests and showing that they care about the very poor experiences their guests are having.
The park is no doubt doing what they do best - quietly slinging free tickets at people who have complained, but that doesn't fix their image problem. And in the absence of some of the C suite coming out and explaining things, we are left to draw our own imaginative and wild conclusions. Contempt is the very least of it.
A few years ago, Dreamworld was in a very similar situation, and the CEO sent out an email to all passholders to explain why things were the way they are, what they were doing to make sure it never happened again, and issued every passholder a free ticket to an after hours event that was normally an extra charge.
They didn't have to do that. but they did. And even though we couldn't go to the after hours event, I personally appreciated the gesture. I was far less pissed off with the state of the park because they had made an effort to make it right.
Meanwhile at village:
Radio Silence.