Coasterjoe

Honestly just be sensible and discreet about it. I pack a little lunch box with sandwiches, a couple of pieces of fruit and a little packet of chips for my kids almost every time I visit the park and I have never once ran into trouble with it. Sure if you bring in a freaking bucket of chicken from KFC for a large group they will probably tell you to take it outside. But I have never had a problem.

I can confirm that they do restrict consecutive rides on SX360, but its only if there is no que they ask you to go away for half hour then come back again.

It seems Aussie World have taken a very direct approach in their new marketing to make an advertised ‘unlimited rides’ stance clear. I think this on top of the response I got is enough to suggest that the customer complaints were largely exaggerated or it was a couple of isolated incidents by casual staff members who didn’t understand the directive. I hate to suggest this but its also possible that a particular ride operator was on a bit of a power trip that day. Either way I plan on visiting AW soon to see for myself how operations are going on quieter times.

From what I have seen they have not really been publicly engaging with the complaints. I know in the past when I have messaged MW feedback they have almost always responded. In a ‘copy paste arse covering’ kind of way ofc. I think the majority of the complaints that are not sent to MW in a private message or email are just largely ignored, the comment section on Facebook is toxic at the best of times and its likely that MW is not taking any of those comments seriously. Its a shame MW is not taking more steps to hear what customers think of their experience, sending a post visit survey for example could be a very useful tool for them to see the areas that need improvement. But I think as said earlier people coming=profit=no problem and I highly doubt MW will start to take on customer feedback seriously until the numbers start reducing.

The El Loco model has been plagued with incidents and faults worldwide. Of course there was the epic fail of Twist Coaster Robin in Japan, and then the fatal fall at Adventuredome in 2019 and of course the GL incident among many other mechanical faults and near misses. The ride is also a maintenance nightmare. I would be very suprised to see any new El Loco’s built anywhere.

Something must have been off that day, my son who is 8 had the same issue as me and I watched a lot of riders going very slow of all shapes and sizes

Finally got a chance to ride 2 of 3 new slides this weekend, unfortunately double barrel was down not sure if its scheduled or unscheduled. Kaboom is a fantastic ride super ripper is really slow, I thought it was just me as a larger dude but I watched plenty of riders most of them crawling some of them stopping. Wondering if it maybe needs mats or something to make it a little more efficient. River rapids is faster and thats saying something

Oh absolutely its really a non issue. The complaint was however that people were ‘claiming’ that Aussie World was extending this restriction to all rides, which AW have since denied.

They need to open their eyes and ears to the droves of complaints coming through their socials. If attendance charts are the only thing they are looking at to gauge the parks performance, this is largely ignorant, especially since attendance numbers have boomed since the opening of borders and lifting of restrictions.

Was at Wet n Wild yesterday and looking over at MW the carpark looked pretty healthy despite the very obvious issues discussed in this thread. A few years ago MW was the undisputed king of Australian theme parks, but I will also chime in and say the last few times we have visited MW late 2021 early 2022 we have been left feeling considerably underwhelmed and can resonate perfectly with most of the complaints in this thread. I am taking my son to Seaworld tomorrow, he chose SW over MW despite all of his favourite rides being at MW and we did SW just as recently as well. It wasn’t even a difficult decision for him. This speaks volumes to me. MW are losing touch with their key audience, it may not be immediate, but every day the parks crowded and every day there are a few more disgruntled guests feeling like they wasted the day and people will stop coming. MW needs to turn this around and go back to their roots of creating a good overall customer experience. Rivals alone is not enough to carry the park through poor operations, faulty effects and an underwhealming customer experience, especially now Steel Taipan is just down the road in a park that is just putting in a little more effort. To finish on a positive note, we had a fantastic day at WnW despite the chilly temps. The new precinct is really good and Kaboom is an amazing ride. The park looks great staff and operations were awesome so I can speak for at least one VRTP park doing everything right.

Ok it took a bit of fishing to get Aussie World to answer the question directly but here is the official answer from Aussie World when asked are Aussie Word restricting consecutive rides in a certain time frame. “Hi Joe Sorry thr delay with my reply. I believe the discussion was with the SX360 ride where our operators request customers to have a 10-15 minute gap after 2 consecutive rides back to back. This is for health and safety reasons with the G force to ensure blood circulation flows. Hope this helps” “The only ride is the SX360 where this rule will be enforced. If a customer is unruly or breach safety regulations then they will be denied that particular ride” So yes, Aussie World are denying this operation. Its possible that some of the operations misunderstood the directive for SX360 and extended it to other rides. Or the patron was particularly annoyed about not getting to lap SX360 and exaggerated the complaint.

Yes this is exactly my issue with it. As @Slicksuggested I think its important to take this with a grain of salt until we have official confirmation of this. I will update if I hear back from Aussie World. It is extremely disappointing and deceptive if this is actually the case

I have asked the park directly for comment as has the customer who complained, Aussie Word have not responded. I have also checked their terms of entry and no mention of anything like this

Its interesting, I remember being there on a somewhat moderate day and you would be maybe 2 rides away from front of the que, but operations were PAINFULLY slow, its almost like they are purposely trying to slow your day down. What should be a 10minute wait is all of a sudden 40-60minutes. Aussie World is forgetting itself it doesn't have major draw-cards like the bigger parks so their selling point is unlimited family fun and they are not really honouring that with crap like this.

I have never heard of this before, but it was a complaint from someone on their facebook page. According to this user, aussieworld restricted them to a maximum of 2 rides per hour on one ride for all rides. I know they did have a restriction on repeated rides of SX360 due to blackout risk or something. Anyone keen to shed some light? Is this true? Is Aussie world on breach of advertising as they advertise day passes as unlimited rides? Here is a screenshot from said convo

Attendance numbers speak for itself. Its going to take a couple more years for people to forget it i think. I know plenty of fellow parents at my kids school that look in horror when I tell them I take my kids to Dreamworld lol Honestly I have always had my reservations about GL safety and yes, its a terrifying thought how bad things could have gone with the 2015 incident

Happy to see Movieworld showing some flexibility with maintenance scheduling given how busy the parks are, makes total sense to hold off the majority of maintenance until after labour day. sometimes I wonder if the parks would run better with a seasonal schedule. Having a closed period for maintenance or a low season with reduced prices where they can get close half the park for maintenance and refurbishments . Not sure if this is practical in our climate but just thinking out loud. Movieworld in particular have been struggling with keeping a fair amount of rides open at peak.

As an expat Kiwi living in Australia I am pretty stoked to see this happening. Be interesting to see what 'kiwi eats' they have, be great to see a Hangi or a good ol boil up.

If this is true that actually looks amazing.

Nonsense

I cant speak for DW because I havent been there at the size i am at now i am a large 115kg and I dont have issues riding anything at the village parks. Some rides I admit are a tight fit but the attendees are great at helping you to ensure you still get to enjoy your ride.

Legit super excited to see an Alpine coaster in Australia.

Late 2021 so just to be different, lets go with as late as possible and say December 31st New Years Eve lol

Reminds me of a crypto hype guy shilling a shit coin haha

I know Vikings Revenge has been discussed on this thread already but I was at Seaworld last night and honestly would love to know what they are planning to do with the space and the ride itself. Its just an eyesore, either refurbish and reopen, or remove it.