Village Key

[Park Addict 93]

5 minutes ago, DaptoFunlandGuy said:

I don't see why they should have to offer you even more value just to end the program. And given what they did to memberships, you shouldn't have expected them to

It’s simple, they didn’t offer everything that was advertised and whilst I personally got value I’m sure I’m in the minority. 

A token freebie/gesture that costs the park next to nothing would be a smart business move in my opinion vs just another reason to be dissatisfied with the park.

As for comparing it to the membership it’s a completely different circumstance/product but they did offer something for members (One Pass at the Renewal price).

2 minutes ago, DaptoFunlandGuy said:

You said so yourself

Yes, and my opinion on its closure and this new post doesn’t contradict that.

[DaptoFunlandGuy]

You let me know how you get on with the ACCC. 
All of the phases were all couched in appropriate terms and weasel words. 

I've no doubt those who go and whinge privately to guest services will get some sort of freebie to shut them up, but they got their value out of the program and its demonstrable by your own words that while you may not have gotten all the features you were promised, you were more than adequately compensated for it already - which is why no further compensation was given. 

[Park Addict 93]

38 minutes ago, DaptoFunlandGuy said:

You let me know how you get on with the ACCC. 
All of the phases were all couched in appropriate terms and weasel words. 

Don't even need to get to the phases, they didn't meet various aspects of their marketing. You said so yourself  .

On 25/08/2023 at 7:43 AM, DaptoFunlandGuy said:

I wonder whether this has any implications with the ACCC.

As for taking it further, stupid assumption especially when I got my value and it was only $25.

[DaptoFunlandGuy]

21 minutes ago, Park Addict 93 said:

As for taking it further, stupid assumption especially when I got my value and it was only $25.

On the contrary, it was a fairly reasonable assumption given your stance on this and many previous issues. 

[Park Addict 93]

6 minutes ago, DaptoFunlandGuy said:

On the contrary, it was a fairly reasonable assumption given your stance on this and many previous issues. 

🤨

Perhaps you shouldn't believe everything you hear. Feel free to DM me if you like since you seem to have a personal grievance. 

Edited December 2 by Park Addict 93

[STRAWS]

t

Village Key has been cancelled and there will be no refunds.

Thoughts on this?

Personally, another reason to not renew my Annual pass ever again.

1 minute ago, STRAWS said:

t

Village Key has been cancelled and there will be no refunds.

Thoughts on this?

Personally, another reason to not renew my Annual pass ever again.

I just saw that its all ready been posted me and my big brain for not checking. Sorry guys 😢.

[Brad2912]

6 hours ago, STRAWS said:

Personally, another reason to not renew my Annual pass ever again.

Seems awfully over-reactionary. 
It wasn’t a component of your annual pass, and had no bearing on your use of it.

it’s like Woolies announcing they won’t sell bbq chickens anymore and you refusing to ever buy groceries in the store again…

[Michelangelo]

53 minutes ago, Brad2912 said:

Woolies announcing they won’t sell bbq chickens anymore and you refusing to ever buy groceries in the store again…

Don’t you dare threaten that!

 

it’s probably more like Woolies announcing they won’t do the Disney cards again and you refusing to ever buy groceries in the store
 

 

[DaptoFunlandGuy]

I mean you're both mis-reading the statement "another reason to not renew my pass" which suggests there are already other reasons contributing to the decision. In that lens, possibly reasonable. 

I stand by my view that the key holders received the value that they paid for, although not everything was promised, they haven't been ripped off or under-delivered on. It was a nice concept with a very flawed delivery and the company cannibalised its potential customers by having the paid TikTok program provide far more benefits with far less formality. 

At this point the only thing that interests me at Village is WOZ, and that isn't enough for me to consider purchasing a new OnePass (even with a shiny Oz coin and beating the price rise). We called for years for them to lift the prices because they were giving away the gate and capacity was terrible. It seems though that the thousands of cheap passes weren't the issue - it was the park's poor capacity, as we continue to see long queue times and poor experiences despite many people saying they no longer visit. 

 

For the past 15 years, i've held passes to both parks, renewed them annually when the time came, often not visiting for months at a time, but renewing was cheap enough that it didn't bother me if I only got there a few times a year. I happily let my membership renew with Village and didn't even use most of the night event tickets that were included with it some years (especially the years we had a young kid). Village have systematically alienated our family - long queues, poor service, high prices and ever increasing upcharges and i'm just done.

 

[Michelangelo]

7 hours ago, DaptoFunlandGuy said:

I mean you're both mis-reading the statement "another reason to not renew my pass" which suggests there are already other reasons contributing to the decision. In that lens, possibly reasonable. 

I stand by my view that the key holders received the value that they paid for, although not everything was promised, they haven't been ripped off or under-delivered on. It was a nice concept with a very flawed delivery and the company cannibalised its potential customers by having the paid TikTok program provide far more benefits with far less formality. 

At this point the only thing that interests me at Village is WOZ, and that isn't enough for me to consider purchasing a new OnePass (even with a shiny Oz coin and beating the price rise). We called for years for them to lift the prices because they were giving away the gate and capacity was terrible. It seems though that the thousands of cheap passes weren't the issue - it was the park's poor capacity, as we continue to see long queue times and poor experiences despite many people saying they no longer visit. 

 

For the past 15 years, i've held passes to both parks, renewed them annually when the time came, often not visiting for months at a time, but renewing was cheap enough that it didn't bother me if I only got there a few times a year. I happily let my membership renew with Village and didn't even use most of the night event tickets that were included with it some years (especially the years we had a young kid). Village have systematically alienated our family - long queues, poor service, high prices and ever increasing upcharges and i'm just done.

 

Nah I totally get your stance, I was just joking around.

In isolation it’s minor, but it’s like the straw that broke the camels back. One of the many disappointments coming from village that don’t equal value for money with passes. I totally get it.

Im not sure if he IS the one to blame, but it seems like an overhaul on Ops is the priority for Village to improve everyone’s experience. So maybe Bikash needs to go…