Jane’s Rivertown Restaurant

[Ashley Jeffery]

https://www.facebook.com/share/r/1WjxnV1wF9/

[aaronm]

I sometimes make cheeseburger pizza at home, Dreamworld are on a winner with that one. Whole menu looks pretty great - DW proving again they know what they’re doing when it comes to food.

[BNErider]

In here now and I retract any doubt. This looks incredible. 

[Park Addict 93]

Checked it out yesterday for Lunch.

Definitely would be my new top pick for GC park food. Photo is of the “Tropical Paradise ($28 before discount).

QR Code ordering at the table or server with a tablet/eftpos machine.

[dbo121]

59 minutes ago, Park Addict 93 said:

Checked it out yesterday for Lunch.

Definitely would be my new top pick for GC park food. Photo is of the “Tropical Paradise ($28 before discount).

QR Code ordering at the table or server with a tablet/eftpos machine.

Smart offering by the river at right price point. Not captive theme park pricing . Bound to be successful on this if food is good and may encourage more passholders to visit for lunch and a ride  . The Parma looks like a Parma so that’s a good start . 
 

small detail but the table numbers could have been themed . Got the generic metal pole and bingo label 

Edited Sunday at 12:09 AM by dbo121

[Park Addict 93]

1 hour ago, dbo121 said:

small detail but the table numbers could have been themed . Got the generic metal pole and bingo label

I feel this is one of those things where there’s a custom option that’s been ordered but needed something for opening.

[Park Addict 93]

Steak Sandwich is pretty good too ($24 before discount).

 

[Brad2912]

Fantastic venue and akin to something you would see in good theme parks worldwide. Lots of theming and small details, and they haven’t skimped on things at all with the theming running right through to the bathrooms.

service was a little slow but you can understand people still getting on top of things so I wouldn’t be too critical

 

food quality for price was great for our group. Everyone enjoyed their meals and it’s was a relaxing, and cool environment to spend torn in. Will no doubt be our regular food option now at DW.

[Naazon]

On 21/12/2024 at 12:34 AM, Naazon said:

I swear I saw ribs at some point in the prior marketing, but otherwise looks pretty solid

Found it.

 

 

[jjuttup]

9 hours ago, Naazon said:

 

And they look like nachos which also seem to be missing from the menu.

[Ashley Jeffery]

3 minutes ago, jjuttup said:

And they look like nachos which also seem to be missing from the menu.

Have a look again nachos are on the menu.

[Tricoart]

1 minute ago, Ashley Jeffery said:

Have a look again nachos are on the menu.

 

[Ash]

$42 for brisket nachos is a bit out of touch imo 

[Michelangelo]

6 minutes ago, Ash said:

$42 for brisket nachos is a bit out of touch imo 

I’m pretty sure it’s a massive share portion… probably enough for 3 if not 4

[Flynn_Smith]

7 minutes ago, Ash said:

$42 for brisket nachos is a bit out of touch imo 

It’s a share plate.

[webslave]

On 21/12/2024 at 2:25 PM, Ashley Jeffery said:

https://www.facebook.com/share/r/1WjxnV1wF9/

God, their voices...  And the copy...

[Ash]

11 minutes ago, Flynn_Smith said:

It’s a share plate.

Ahhh ok makes sense! Cheers for clearing that up 

[Brad2912]

1 hour ago, Ash said:

$42 for brisket nachos is a bit out of touch imo 

It’s a 4 person serve. Look at the photo. It’s a literal platter 

if anything I think it’s great value 

[RobC]

Great feed, chips super crunchy and schnitty is big.

Awesome spot to stop for lunch, will be my new go to when here.

[Narra]

Didn't eat at Jane's today as Christmas is already expensive enough, but we did have a look around which staff were nice enough to allow. I think the only bathrooms in the land are in there so I guess they'll let people come in for that if needed which is part of the reason we went inside anyway.

• Theming again, is just phenomenal. All the staff being dressed up, theming elements every inch of the place. 
• Really good size, feels like more tables than when it was Billabong but yet doesn't look crowded either
• The bathrooms were really nice and even themed
• Greg was serving guests, bringing out their food and chatting to them. Huge respect to him and his team actually getting out there and making a difference directly
• Really enjoyable music and general vibe to the entire place

Can't wait to actually sit down and try the food, it looked pretty good and decently sized from what I saw people getting

 

[DaptoFunlandGuy]

On 22/12/2024 at 10:06 AM, dbo121 said:

The Parma looks like a Parma so that’s a good start

Scuse me, but that's a Parmi right there. 

On 22/12/2024 at 10:06 AM, dbo121 said:

Got the generic metal pole and bingo label 

The numbers have gotta stand out, and while theming is nice, i think what fits the theme is something brown, beige, cream, or green and those just aren't going to pop out hard enough to be seen by servers across the restaurant.

 

We went yesterday and tried out the restaurant. Although advertised as 11:30 open, staff informed us it wouldn't open until 12. We waited around, and were the second group seated, though some of our party joined us a few minutes later. Drinks took a little while to come out (nothing too fancy) and then we all ordered food using the QR code. 

We watched as other groups came, ate and left. Several senior staff came in wearing their jungle rush branded button down shirts and some with dreamworld staff nametags, with groups (I assume their family) and also ate, and left. So the service was reasonably efficient. Our second round of drinks came in a reasonable amount of time given the restaurant by this time was packed. 

Unfortunately our food didn't arrive. Well... one dish arrived (so we knew the order had been received) but nothing else came out... We waited almost 45 minutes (we waited this long as several wait staff running food kept coming near, looking around and then returning to the kitchen, so we weren't sure if this was our food but kept the hope that ours was the next one out of the kitchen) before one of our group approached the bar to raise the missing food. To their credit, they checked our table number, went immediately into the kitchen, returned a few minutes later and advised our food was coming out the door in moments, but acknowledged that it most definitely should not have taken as long as it had. Compounding the issues they also advised they'd experienced an "IT issue" with their ordering system.

They offered what was a fair compensation for the delay, but it did end up taking two hours out of our day by the time we had eaten (kids meal didn't come out with the other main meals and we had to ask another waitstaff to go check and it arrived about 5 minutes later.

Putting the delay aside, the food was delicious, perfectly cooked and well presented. There was a small hiccup with salads being delivered with incorrect ingredients (one of our party specifically ordered one salad over another because the other had coriander in it. The alternate one had coriander in it but wasn't listed on the ingredients. The replacement they sent out was a different salad (the one that had coriander on the menu) but without coriander... so a little odd there, but again, resolved quickly once it arrived.

I noticed Greg come through the restaurant while the bar staff were sorting our food issues. He came through chatting to folk and a few minutes later was manning the bar - nearly got a drink from the man himself but I declined his offer as we needed to speak with the staff member we'd dealt with on our food issues. We saw him moving about Rivertown throughout the day and I think it's great to see a really involved leadership team.

It was clear to see the restaurant had issues, and around the time we approached the bar, the restaurant suddenly swarmed with dreamworld staff who were very clearly not the restaurant wait staff. (At a guess, I'd wager they even pulled in office \ admin team to clear plates and glasses.)

Overall, while I know the restaurant had opened a few days prior, I'm happy to put it down to essentially opening day jitters. I don't believe the park has had this level of full service dining before, and the venue itself hasn't operated in over 6 years. Teething issues are to be expected, in or outside a theme park. My local had a new store open up in July this year and our first visit on opening day was a nightmare and we left after 1h20m without food - however we returned 3 weeks later to perfect food and speedy service. 

I'll be trying out Jane's again in a few weeks time - I suspect the team will have found their rhythm and bedded down their procedures \ ironed out any kinks. At least, I hope they do - but will update our experience when we can.

ETA: I should add while all the dreamworld nods are cute, and the animatronics certainly give the place a certain life - it kinda feels jarring against the rest of rivertown. It's like it was designed by two different companies - there's a whole bunch of thematic elements that just don't fit the 'rivertown' canon. 

It's a great place to cool off in the heat and sink a beer by the river though, i just hope the animatronics don't end up looking like the old koalas that surfaced a few years ago - need to ensure they're maintained and kept up.