Stuck up where exactly??? This makes it sounds like they were stuck up the vertical part of the track.
Right. So at the beginning of the tunnel. Been there, done that. One of the best experiences of my life - I even posted about it back in the day when it happened.
I am surprised to read that they didn’t get any communication from the ride ops though. When it happened to me it took quite some time for the ride vehicle to come to a complete stop at the tunnel entrance. The entire time I heard a staff member over speakers saying that ‘there was no cause for alarm,’ ‘our harnesses were still locked,’ ‘the ride wouldn’t launch again’ and that ‘maintenance were on the way’.
Me neither. Maybe I should sue too.