Fairly certain the figure was 600kg - by 8 is 75kgs average... Just to make sure we're getting all the figures right.
(Again, just reiterating that it's 600kg, not 650kg).
If anything is as you say, my money is on guest complaints \ wear and tear factor. I reject the lloyds \ insurance related reasons only because Lloyds would underwrite many more parks than AW, and we'd be seeing similar stipulations at other Eurofighters.
Interesting if it is to do with ride comfort \ wear and tear - given we were only recently talking about Abyss's comfort issues (ride it first thing in the morning, or at night). If Gerstlauer's solution is to reduce the capacity of the attraction (by weight if not by numbers) it makes me really happy none of our parks ended up buying one. It sounds like a bullet dodged, if the ride can't even handle 8 average adults.
Sourced from Wikipedia - here is the list of countries (from 51 with data available) that exceed the 75kg average
26 out of 51 is more than half - although for the slides - the 90kg weight limit drops to just three countries above that average - Czech Republic, Tonga and United States.
Not even a test scale outside to check if you're 'average' ?
Well, at least they've recognised their cock-up and tried to resolve most complaints (including the very obvious spelling errors). Unfortunately judging by the comments on socials, they've already hurt the brand and this is why you bring PR in before you have a problem.
@Slick is good with words. He writes well. His suggested wording is probably all they needed to do, if they'd done it in advance. But they didn't. And (pardon me Slick) - he's not a public relations expert. This isn't to take a stab at Slick but to point out that anyone with a basic shred of customer service ability could see the potential for that to cause an issue, and the simple canned response written by Slick doesn't need an external PR and Marketing company on retainer.
It just takes a senior member of the park's management - preferably in guest services or operations, who has the authority to speak on the park's behalf, and actually KNOWS how to deliver an acceptable level of customer service to put a little something together along with an announcement of the changes.
Although the Dreamworld screencap above was done well, it isn't always (and is hit and miss based on who is in at the time) and our other parks don't do a great job either.
I applaud the fact the park has tried to fix the problems with their equipment and in-park signage, but right now, people are calling for the park to address it and it seems like they've got their heads in the sand. Communication is the more important thing to fix right now. Typos could wait.
Yeah look - I started this thread, but i'm not in Perth, so to be clear all my info is coming off comments and posts on social media. The locals on the ground are going to have more reliable info - but the Gerstlauer numbers have still got me scratching my head.