@Brad2912 chill bro. 🍻
Welcome to the forums @cthulhus_lawyer - I think @webslave perfectly encapsulated what I wanted to say - so many UX choices at every level aren’t made with the guest in mind - both company’s maps are a perfect example of it.
Village would benefit from two things - a culture change and more money. The fact that Adventure World, a single Perth theme park sells season passes that are more expensive then Village’s passes to four parks says a lot.
In regards to culture, where Disney has the “you can never say no” rule for cast members, it feels as though Village has a “try and find a way to say no” rule for its team. Better, clearer processes for staff that aren’t guest antagonistic (thus not making employees’ lives dreadful to enforce) would be a good start.