I've been keeping up to date with this thread, and while I have detailed thoughts on a lot of it, what I find interesting is how many people think this stuff is new. Maybe it's the fact that Movie World opened 2 new rides in 2 years that blinded everyone from the true state of the park. The irony is that I think the park is looking either as good or better than it has for years, it's just that people have taken their blinders off. I also understand the reality that they have implemented a new ticketing strategy with a long term focus which will cost them in the short term, at the exact same time as rest of the group has had an awful year. That's why you're getting community month being extended and half baked stuff like afterglow and cost cutting, but even with the cost cutting its better now in terms of having outlets open than I've ever seen it.
That doesn't mean I think everything is great, but I think it's as good as we can reasonably expect from Village. People in management don't understand theme parks, they understand the Village way of doing things. Here's an example of the sort of thing I mean; there is a policy in place that if f&b staff eat left over food it's theft and staff caught doing it will be dismissed. You have to be a special kind of asshole to think that way as you ask kids on $20 an hour to throw out hundreds of dollars worth of food. So the people who are successful in the department are special kinds of assholes, and stupid policy lives on. There are nice supervisors by the way who allow it, but it's understood that it's the manager being nice, not the company, and the nice ones (overall) tend to get weeded out before progressing further.
A friend of mine recently got a job in marketing doing social media. They studied social media and know the parks intimately. Instead of using that knowledge and creating engaging content they were locked in an office and were asked to scroll instagram to find photos guests had taken. This is why you get the inane unengaging crap that Village post on social media all the time. Of course the people who know how crap what they're doing leave and the people who think the social media presence is fine persist into management. At village, with a couple exceptions, mediocrity rises to the top.
I think Clarke is good for the parks but the culture he inherited is one that will need work and it's really hard to do when there's no money. What's interesting to me is that the low level staff who are good like him and feel they could go to him with a problem. People with crappy attitudes complain because they have to stay at work longer. I think it'll take a while and a management clean out to fix things, after all things are pretty mediocre at Movie World, and that's where all the management is based and trying the hardest. Have you been to any other VRTP parks lately to see how they're doing? Spoiler alert, not as good as MW.