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You'd be a big fan of the Ekka, then?

Re: the villains unleashed area, TBH the day they decided to 'make them free' to use, they should have just replaced the wristband reader with a small button to trigger the feature. Clearly people defacing \ stealing the wristbands for souvenirs was going to happen - and now people can't use them. Surely rewiring the RFID reader to have a simple button wouldn't be that difficult. In saying that, clearly the prime issue here is the customer service aspect of the day - much of the park's condition can be overlooked if you've had a pleasant human interaction throughout. We went to Dreamworld for Mother's Day yesterday. Every single staff member we interacted with or wandered past would greet us, ask how our day was, and especially - wishing my wife a Happy Mother's Day. Whilst the condition of the park is left wanting in many places right now (and whilst this certainly doesn't excuse it) every interaction we had brightened our day. If the executives of village roadshow are reading - they need to put more effort into their customer service efforts. Even Bunnings staff are encouraged to greet every customer they pass - i've walked past two staff having a conversation in the middle of the warehouse and had them stop their conversation just to say hello and ask if we needed any help. It's not hard - although having a lower age group as your primary human resources is a challenge - its no excuse - and simply issuing a directive that all customers should be greeted is a simple thing to implement that would change every guest's day for the better.

Nah salsa.

To be fair, no other theme park in the world would paint some plywood and try to call it an attraction. So it is probably a world-first

I do not for one minute think that Mickey D was nitpicking at all in regards to the behaviour and mannerisms of Movieworld's staff that he observed. Theme parks are a service industry. We expect and should get excellent customer service ACROSS all facets of the park. This includes all team members whether they are ride operators or ticket attendants. Imagine if we went to a Disney park and experienced this type of attitude and poor service. It would be a major talking point. We hold Disney as being the best that theme parks can offer ( and whilst I am certainly not holding Movieworld to a Disney standard) it is reasonable to expect a certain level of attentiveness , enthusiasm and professionalism from our own indigenous parks. Simple customer service should be the minimum to expect. I am sure that Mark Shaw, given his own unique perspectives on the industry, would agree on the importance of customer service and professionalism in your job at all times. Seriously a no brainer for mine.

Breaking news...

A regular park goer may not... But with skin in the game, one would expect the indoor roller coaster to be stripped of themeing, as one would be following the updates given on that attraction... Likewise, the enthusiast would also probably have talked about the current themeing issues with the people they're visiting with, mentioning the current state to their fellow park goers in advance - rather than being embarrassed about it - one would appear knowledgeable to their associates and have prepared them for the inevitable disappointment that is a bare bones ride to set their expectations low...

That really is some fine victim-blaming, but I'm not sure it's grounded in a lot of truth. Allow me to present you with an alternative narrative; the OP has travelled to the park with his partner. Being a park enthusiast it's likely the visit to the park was either for him, or initiated by him which gives him some skin in the game as to the quality of the overall experience by him and his partner. If you'd been telling your partner that you should really go to Movie World because you hear it's pretty good lately I think you'd be a little embarrassed in front of your partner too when you find the staff scarcely make eye-contact, rides are bereft of themeing, and the host of other legitimate issues identified. It's no different to talking up a restaurant to your mates (service, food), and then turning up and getting shit food and service. It's not your fault, but you feel a little embarrassed for having suggested it in the first place. Sure, you might not go to a theme park for the explicit purpose of being greeted by ticket or ride staff, but you should expect that when you have to interact with people representing the brand that they are welcoming, friendly, and knowledgeable as part and parcel of standard operating procedure. You may not expect that lightbulbs are checked nightly, but you similarly should not expect to have an indoor rollercoaster stripped of themeing. Bathrooms are not the reason you go to a theme park, nor is signage, nor is shade, nor is seating - but they are all integral to what you do go to a theme park for.

Am I the only one who couldn’t care less if staff don’t ‘acknowledge’ me

A lot of years have passed since last time I celebrated Mothers Day, so today my Partner and I decided to visit MW instead.. Arriving at the Front Gate I was greeted with a Human holding a Card read device that I matched with the barcode on my Pass. No 'Good day', 'How are you' or God forbid 'Welcome to MovieWorld'.. nope. I didn't even get acknowledged. -Mind you, it was nothing personal because neither did anybody else during our visit. hmm.. Anyway, let's go on a ride! - Green Lantern was first, sighting practically 0 wait. Highlight was the lush gardens leading up to the station. Once again I was barely acknowledged by an Attendant. The track of the ride itself is looking more rust Brown than Green and the noise and clutter from the lift itself eats up most of the atmosphere. Hmm. - Next up DC Rivals. Wow what a Coaster. 99% probably wouldn't notice this but the wall on the Exit side of the Station is already weathered. Cheap job no doubt that will bite back in another season or two. Again the Staff were doing just their job. Nothing more and clearly no incentive to be any better. - That 'work in progress' Jackhammer on Main Street is worn away at the base, revealing the bolts around where it was added.. you look at it and just ask yourself huh? - Scooby-doo is unneccaptable from start to finish, seriously wtf. Again the Staff barely acknowledged us throughout but I have gotten use to the unload attendant not saying a single word. Bypassing the shop just makes the whole experience that much more underwhealming. - WWF. Having been part of this ironic ride's original crew I think I have every right to be critical. It's already been said about the shallowing of the Flume throughout but not sure if anyone has mentioned how much the ride experience itself has been affected. The Boats bump and tremble along the channel making for a sub-par ride experience. Oh well.. The absence of original FX certainly doesn't help but once again ZERO interaction from Staff was the nail in the coffin for me. Finally the Villains Area.. Just two of the interactive scenes were actually working. All else were broken including the Popular Joker, Croc Water scene and Poison Ivy with wristbands either broken or stolen. (See pictures). I am sorry this is a rant but to be frank, I feel nothing short of PISSED OFF and LET DOWN FROM YOU MOVIE WORLD!! Your Show standard SUCKS BALLS right now and frankly, I get better service from Staff at my local 7/11. I am writing this because it breaks my Heart to see our Parks looking as bad as this. We can only hope for Merlin to buy DW and push a firecracker up Village's arse, coz frankly it just isn't good enough right now right across our Parks. Mr Kirby gave a glowing interview about a year ago to Parks and right now all that was, was a bunch of empty promises.

What an absolute crock of a news story and who is this goose Communcation Manager from DW? We’ve got a kid saying “a trolls ride will be great” when it’s known that isn’t happening (why put that in your clip??) and the major “secrets we don’t want to reveal” are that there will be a costume section where people can get dressed as Trolls - no doubt an up-charge, and a cupcake shop - which again is an added cost. Add roving troll Characters to the park, put the show in the existing theatre and you could have saved all this construction which is centred around upcharge & f&b revenue... Oh and then cue the footage of the flipped raft and body/parts covered in sheets - so as Mummy & Daddy call the kids over to the tv to see the story on the news about Trolls they get tragedy thrown at them...

So I visited the park today and they now have signs on these two food stores saying that are seasonal, and Scooby Doo store was closed again. Because of that side door being open I watched a few people walk through it thinking it was the ride entrance This was the thing @MickeyD was on about GL lockers are now fenced off And the supports for SE in the AA area are being repainted Also, all of the tags in the villains areas have been removed, and now just a pointless chain hangs. There was one staff member in the area at the Joker using a tag to activate the affect so people could have a turn. So sad to see it’s come to this, when most of the effects are pretty cool and fun. Hopefully a new system is integrated, such as (as suggested) just a button you push. But something needs to be done

From a customer service perspective I couldn’t agree more. Since the first time I went to MW and DW to the most recent, I feel like their staff are on complete different sides of the chart. at dreamworld, staff are always friendly and polite, love a conversation and clearly like or atleast act like they like their job. Asking me how my day has been, what my favourite ride was, where im from, even coming up to me and my friends and asking to take photos of us on our phones. Whereas each time at movie world it just seems like a robotic feeling, no acknowledgment, conversations, some of the times even no smiles from their staff. The only way I get the same type of conversation or acknowledgement is by doing one of their electronic surveys whilst waiting in line. (personal opinion and experiences)

I just joined after visiting 3 of the parks over the last week (except Wet N' Wild) but I actually think MW is looking pretty sad right now. It seems the whole park could do with a fresh paint job. We also found the staff at MW mostly non-existent, Dreamworld on the other hand - the staff were so polite, would interact with everyone and couldn't go further out of their way to make sure you were enjoying yourself. Our favourite ride was the Scooby Coaster (from 2 years ago when we last visited) and we were really disappointed when we learnt that the ride had been guttered due to it being a fire hazard, still almost 2 years later it remains empty.. and it really is quite sad. I noticed on their website today that there is "scheduled maintenance" from the 02/06 - 23/09 maybe this means they're ready to roll out the new scenary?

The attachment you have posted doesn’t say anything more than “adventures With JWord said. It also doesn’t confirm anything because it has no source. If you wrote I found this on the DW web site about the hotdog stand, we wouldn’t have to scratch our heads. You might know what your posting but nobody on Parkz can read your mind. Saying “DW thrill rides” means nothing either. Saying DW web page “DW thrill rides” isn’t working. Would be helpful to the community. As I said what you are thinking is what you need to tell us.

I "HATE" attraction that are in essence, murals painted on walls.

Yep.

So suspect.

B&M flying coaster, Eureka location, themed to motorbikes.

I was speaking to staff member a few weeks ago and was asking if I was able to purchase a band because only 2 of the games still had them and she told me that in about a month they will be available for purchase and them being for free was just a temperory promotion.

FFS i go here to ride rides i couldn't care less about staff noticing me or how bad a wall looks or some other stupid meaningless thing that doesn't matter. all i care about is the rides as long as they are working and fun that's all that matters.

To me it looks like you went to MW with the mindset of looking for problems. This mindset might have been triggered from your first interactions of the day. It's very easy to find problems with anything when you are actively seeking it out. I do agree the items you have listed are problems, but I don’t go to theme parks to talk to ticket both operators. I also don’t go to theme parks to make friends with the person loading me onto a ride. If you what to go to a theme park that checks every lightbulb nightly your expectations are too high @MickeyD.