I agree with the previous comment that the park has gone downhill since Mark left, however i again bought season passes for the family this year and have been twice already.
Once on opening day Saturday and then also yesterday.
Day 1: Season Pass Family Holders were getting a fair bit of attitude from staff at the members entrance for not adding all family members names to the passes (or photos) - I still can't see where i was supposed to do that online before attending but went to guest services during the day and had it done.
I would have expected that opening day the park should be in tip top condition and almost looking its best for the new season? Far from it.
The Barrels in Dragons Kingdom weren't taking riders just after opening because staff were scrubbing them with some orange oil and disinfectant.
The boat ride in Dragons Kingdom had visible cobwebs all over it and a black spider comfortably tucked in a corner
So after getting "into trouble" at the gate and then those two rides being the first experience i was a bit bemused.
Got out of Dragons Kingdom and went to Water Mountain where we were hit with the scales, was very much a wtf moment and you could see the confusion and annoyance on peoples faces. I had a chuckle at the shit spelling but i thought the lights were way too big and the process was a bit crap/poorly implemented
Got to lunch time and we went and bought food from Kahuna Cafe or whatever its called and then went to sit in TIki Bar area as it was practically empty, shaded and had plenty of spare tables. I got everyone setup with their food, took a bite of my chicken wrap (which was very nice) and then got told off by staff for sitting in the area because it's for Tiki Bar customers only.... I was literally going to buy a beer...which i asked if i did could i sit there and the answer was "YES" ... so being a stubborn prick i said well i was going to but not now... looked around at all the empty tables in the area ... finished eating and left for more rides.
Kids had a good day but i felt service throughout the whole day was quite poor and the park was feeling a bit shit.
I was surprised to read somewhere that the day was a sellout? Park was practically empty and queues were basically non existent.
Next Trip on Day 3 of the season:
Kids wanted to go again, so back we went.
Spelling fixed and covers put over the lights in the pre-line scales so its only barely a pinhole which is much more private and only visible to the user. On the scales right before the ride there is also tape over the guest side so only the operator can see the light.
So there is opportunity to check yourself before getting in line and saving some embarrassment of being kicked out in front of everyone.
I can no longer go on Rocky Rapids, I have no idea why it is a 90kg limit only but its a pretty shit slide anyway. Though my kids did enjoy going all together down it.
Despite signs on Water Mountain saying all slides open all day, Rapids was only operational every second hour for an hour.
Same with Sea Serpents, only operational every second hour for an hour.
Again park was practically empty and no queues
I didn't go on Abyss as i have a sore neck at the moment, forgot to ask my daughter if there scales on it but apparently there isn't.
There are scales on Kraken that all 4 riders have to stand on at the same time. I can see plenty of people not noticing the pre-line scales up there, lining up for ages in peak time (if that ever happens based on feedback and day 1 supposed sellout) and then getting kicked off at the front of the line if they are overweight.... though Kraken can go with 2 riders at 320kg limit... people shouldn't be getting kicked off the ride.
I think they have clearly had an insurance risk assessor through and couldn't demonstrate how they were previously managing weight limits so had to implement the scales to get their risk rating and premiums down.
Chairlift is definitely not operational.
I'm feeling a bit flat and annoyed about spending a ridiculous amount this year (prices were jacked up) for the premium pass so we could go in the summer holidays, kids did enjoy it but we didn't stay full days like we have in the past. (could have been because they were bored after getting extra rides in on everything and no time wasted on lineups...which should be a positive...??)
I think the "fat shaming' angle that has been portrayed has gone too far and deep and they will struggle to recover fully from it.
I'm not looking forward to the 'unvaxxed shaming' when the rule comes in mid season that only vaxxed can enter.