That's just it though isn't it. This past weekend illustrated that they've stopped giving a shit. Replying to people and saying the equivalent of "you should have checked the website before you visited, so it's your fault, LOL" is really really bad form.
And social media comments this week has revealed just how many people were still unaware scooby was down for several years - even more than a year after it originally closed.
The ride is a fan and family favourite. They could have closed it, knocked it down and put up another DC attraction, or an upcharge, but instead they've decided to invest in it's future properly by taking the hard decision to close it down for several years and fix everything - which is a bold decision after the time it spent in next generation limbo.
They should be proud that they're doing this - refurbing a classic instead of gutting it as a place to store more parade floats - and they should be doing everything within reason to ensure guests are aware of it... rather than burying it at the bottom, hoping people don't notice it and still decide to visit because if they don't notice, and pay to enter, they've already got your money, and if they profited off you, they don't care how you feel because people still keep coming.
but the tide is changing.