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it's not just the hours either. I've seen two separate unrelated instances of their absolute contempt for the guest experience in recent months: An annual pass, sold with a '12 month' photo pass. T&Cs said if the annual pass wasn't activated within 3 months it would start at the end of the 3 month period. The photo pass which was included with the annual pass stated it had to be activated within 3 months or it was void. An error on the passholder's part, but it's not an unreasonable assumption that inclusions sold with an annual pass would have similar validity rules. Guest services in park and over the phone had zero interest or empathy for the situation and were not empowered by the organisation to do anything to try to salvage the guest experience when they visited for the first time after the 3 month cut off. Both In-park guest services and the call centre provided an email address (but not the SAME email address) and one email address responded pretty much 'rules are rules' and closed the ticket. The other, after over a month, eventually came to the party and provided the guest with a photo pass that would last the remainder of the annual pass validity. A family holidaying on the GC purchased 3-day tickets to Village (which requires the 3 days to be consecutive visits) and after visiting on day 1, two of the kids tested positive for Influenza-A. The mum tried reaching out to guest services to see if there was anything they could do with the tickets so that they could use them once the kids were feeling better \ not contagious and just got a flat out no. Again this came across as guest services were just not given any flexibility to try to plus the guest experience, and 'rules are rules' was the general vibe. This has only just happened so i'm not sure of the outcome of any email escalation the family may have done, but I did see this morning that Dreamworld has actually commented on the mum's social media post offering them two-day tickets to Dreamworld when the kids are feeling better. Like i'm all for the park reducing hours if it isn't profitable to operate - especially in the off season. Dreamworld as been doing this for a while and almost nobody has had a problem with it. But you have to care about the guest experience, and that's the main difference here. At this stage they're just making it so easy for Dreamworld to ride in like the white knight and save the day. Cutting back on events, removing entertainment, reducing hours and reducing the ability for guest services to... provide services to guests... - it's clear VR are slashing everything they can to save a buck. The tables have absolutely turned on the GC, and Dreamworld is fast becoming the new top dog.

How have heads not rolled at Village? I believe, these shit trading hours are completely self inflicted.

The reality is dw is handling their pr much much better and more dynamically than their competitor Instead of long winded plans focus group and lengthly approval processes they seem to see something negative happening down the road and jump on facebook and use it to their advantage They are 100% winning at PR