33 minutes ago, joz said:

Someone get in touch with Cedar Fair and ask the people that picked the ride if this is the case.

Should we not be asking the CEO down the road?

38 minutes ago, ShakeShack said:

Should we not be asking the CEO down the road?

Had considered making that point, but the DW thoosies might take it personally.

2 hours ago, joz said:

Someone get in touch with Cedar Fair and ask the people that picked the ride if this is the case.

To be specific since you decided to go this route management being too proud to admit the park made an error in judgement. Not anybody specifically.

Sounds more like Doomsday Destroyed. 

It's a mediocre ride in my opinion. Frankly mystified why they got it, must have got it cheap. At least the precinct is pretty cool. 

Clearly customer satisfaction is not a KPI at MW lol, maybe they'll start caring more when revenue contracts considerably. Do they under-resource maintenance, so it takes longer and/or they can't do work concurrently?

 

14 hours ago, joz said:

Had considered making that point, but the DW thoosies might take it personally.

Shouldn't we be asking Intamin why their ride sucks in every department?  Why the ride is always broken?  Defiantly a shit ride to select in the first place as an experience but even an unenjoyable ride, should be running.

1 hour ago, downunder said:

Do they under-resource maintenance, so it takes longer and/or they can't do work concurrently?

They do publish their maintenance plan for the year in advance. Sometimes things are delayed due to parts being needed, and other times unplanned maintenance gets in the way. 

It's not possible to keep a workforce on shift the size required to work on everything at once, so you are going to prioritise. If 3 rides are down unexpectedly, you might ask the engineers what the quicker fix is to get at least one up sooner, but in some cases - they all need a part that has to be shipped from across the globe, and what are you gonna do?

You can't have too many maintenance workers just sat around idle waiting for something to break. So you've got to balance between 'having planned work on to get on with' and 'responding to unplanned downtime in a reasonable timeframe'. 

I think in most for-profit corporations, that balance will tip slightly in favour of reduced costs, and I can't really fault them for that.

11 minutes ago, New display name said:

Shouldn't we be asking Intamin why their ride sucks in every department?

Oh absolutely. The fact you can pay millions for a ride that barely works is one of those things in the industry that we accept as just kind of being part of game, when really it's kind of crazy that's part of the deal.

Maybe they could be better off contracting out maintenance - means they can scale up and down workers required and put in place KPI’s that keep the rides open. 
 

pipe dream but just an idea. 

4 hours ago, Dean Barnett said:

Maybe they could be better off contracting out maintenance - means they can scale up and down workers required and put in place KPI’s that keep the rides open. 
 

pipe dream but just an idea. 

A KPI needs to be something in the control of the person it applies to. Given our isolated nature as a country from ride manufacturers and difficulty or delays we’ve seen in getting parts shipped here - you can hardly KPI a workforce around the time it takes to fully maintain a ride or a fleet of rides.

 

also the minute you incentivise (whether that be through financial reward, or simply keeping your job) via a KPI you are opening up to the door for cutting corners, fudging books, half-assing jobs to tick off a KPI, and for something so rooted in safety and compliance - that just can’t happen 

Edited May 23, 20232 yr by Brad2912

1 hour ago, Dean Barnett said:

Maybe they could be better off contracting out maintenance - means they can scale up and down workers required and put in place KPI’s that keep the rides open. 
 

pipe dream but just an idea. 

  It's a bad idea.

On 30/09/2020 at 8:13 AM, DaptoFunlandGuy said:

Disney has killed people - the big thunder incident was attributed to disney downsizing its inhouse maintenance team and outsourcing the work to external contractors who didn't do as good of a job.

 

8 minutes ago, DaptoFunlandGuy said:

 It's a bad idea.

I agree, not to mention it would give Movie World a reputation similar to what happened with the Dreamworld TRRR incident. 

Long maintenance > Unsafe maintenance

@Brad2912 better still, make it a gate opener KPI, where all your other KPIs automatically fail if you don't get the gate opener. I've implemented stuff that's created a few of them in my time, it's fun watching execs squirm.

 

4 hours ago, Dean Barnett said:

Maybe they could be better off contracting out maintenance - means they can scale up and down workers required and put in place KPI’s that keep the rides open. 
 

pipe dream but just an idea. 

Of all the insanely moronic ideas you've proposed this is by far the worst.
Which pool of specialised ride mechanics will they pull from for this exactly?

And yes, let's incentivise people with money to have rides open that shouldn't be (the only reason they are closed is because they require maintenance)!

Doesn’t Luna park still use multiplex for their rides maintenance?

14 hours ago, Dean Barnett said:

Doesn’t Luna park still use multiplex for their rides maintenance?

I really hope that you're using a fake name online to be constantly demonstrating this obtuse level of stupidity.

Excuse my ignorance but aren't they a construction company? Their engineers are focused on structural engineering rather than... ride maintenance?

If I'm way off the mark please let me know though. 

History tells us that creating a culture that pressures people into keeping rides open is a bad idea.

Furthermore, there’s a reason why there’s the perception that if you take your car to the car-maker directly to get serviced that it’ll get better maintenance and care. Consider that the mechanics are niche to that particular brand and therefore have more experience and knowledge to do a better job. But some people here think the solution is to take their car to the local grease-monkey equivalent who promises they can do a better job and for cheaper? Crazy.

There’s two halves to the downtime problem, both due to the pandemic. On one hand, there’s undoubtedly been a brain drain in the industry. These aren’t simple bits of kit - there are hundreds of thousands of parts, rules, regulations and codes that would take any good maintenance person years to understand in order to realistically anticipate the parts and scheduling requirements to keep a ride operational. So there’s a skill shortage and the industry needs to replace those who have left the industry, and then those maintenance staff remaining are being pulled in two directions - one where they need to upskill new staff, and another where they are required every which way because their niche skills are in short supply in the organisation they’re at. Want to know how you create burn out and further brain drain? Rinse and repeat that last sentence.

Then you’ve got part supply issues - if maintenance staff have got plenty of tenure they might be able to anticipate potential shortages, but that’s a big maybe. But if post pandemic budgets are still tight and parts are at a premium because of economic conditions, maintenance staff might be asked to not keep so many spares afoot and have a more ad-hoc approach to consumeables. Suddenly you’ve got a strategic decision infiltrating multiple departments and creating outcomes that are the opposite of what the organisation is after.

But yeah, just subcontract out maintenance, that’ll fix the issue. 🫠

They definitely did the maintenance there about 10 years ago. Not sure if that’s changed since. 

17 minutes ago, Slick said:

Furthermore, there’s a reason why there’s the perception that if you take your car to the car-maker directly to get serviced that it’ll get better maintenance and care. Consider that the mechanics are niche to that particular brand and therefore have more experience and knowledge to do a better job. But some people here think the solution is to take their car to the local grease-monkey equivalent who promises they can do a better job and for cheaper? Crazy.

Kudos on the well explained concepts at play here with your overall post. Unfortunately it's fact that *some* people will be the duck playing chess with you and... you know how it goes... 🙄

 

As for this specific quote - I think there's two lines of thought here in the car analogy - while you're under warranty, there's a certain incentive to have the dealership do the work, but once its out of warranty, most local shops can do the work cheaper without compromising the quality of the work - simply because they don't have to pay licencing to have the big badge on the front door... and there's thousands of that specific model out there, so the knowledge, parts and expertise are easily obtained. Amusement devices aren't as wide spread - in some cases it may be the only model in the country so finding the expertise and knowledge for that is a lot harder than your average 2005 Camry.

Your local grease monkey can work on your 10 year old car because it isn't a specialised bit of kit. 

Rides are. 

 

Just now, DaptoFunlandGuy said:

Your local grease monkey can work on your 10 year old car because it isn't a specialised bit of kit. 

Rides are

Ride 'mechanics' have more of a background in engineering rather than mechanics though right? It's more of a niche/skilled profession.

Speciality/rarity is really all this argument is boiling down to. Aviation would have SLA's on their turn arounds, and that's one of the safest industries out there despite all the lay-off's and outsourcing you hear about. Look at RMC, they started out building others' rides, now they build their own; a market could be made if there's a demand, we just don't really have it here in Aus.

1 hour ago, franky said:

Ride 'mechanics' have more of a background in engineering rather than mechanics though right? It's more of a niche/skilled profession.

All the ride technicians are mechanical trades people, and electricians. The parks employ engineers but they typically aren't hands on with the rides, except when doing commissioning or more complex issues arise. 

3 hours ago, DaptoFunlandGuy said:

I really hope that you're using a fake name online to be constantly demonstrating this obtuse level of stupidity.

Actually Dean is (or at least was) completely correct. Luna Park's maintenance team were always part of (and referred to as) Multiplex. They were pretty much always the same team based at the park though, so I wouldn't really call it outsourcing. But I don't know the details of the arrangement. Multiplex, the company, was a major shareholder of Luna Park. They probably still are 

Edited May 24, 20232 yr by GoGoBoy

6 minutes ago, GoGoBoy said:

Actually Dean is (or at least was) completely correct. Luna Park's maintenance team were always part of (and referred to as) Multiplex. They were pretty much always the same team based at the park though, so I wouldn't really call it outsourcing. But I don't know the details of the arrangement. Multiplex, the company, was a major shareholder of Luna Park. They probably still are 

Oh please don't misunderstand my intentions. I'm not questioning the accuracy of the statement. Moreso the relevance.

57 minutes ago, mba2012 said:

All the ride technicians are mechanical trades people, and electricians. The parks employ engineers but they typically aren't hands on with the rides, except when doing commissioning or more complex issues arise. 

If we learnt anything from the inquiry into the DW is the people caring out the maintenance aren't engineers.   Yes, Village have a couple of engineers, but I doubt they do the day-to-day task.   

 

Village current job opportunity - 

Rides Mechanical Tradesperson

Your role

Your day to day:
• Undertake park pre-opening safety checks
• Respond to breakdowns on various equipment and partaking in various rebuilds and repairs of property within set timeframes
• Stock control and deliveries
• Ensure the safety of yourself and others by adhering to OHS procedures
• Obtain equipment licenses and undertaking training as required
• Complete daily tasks as instructed by the engineering supervisor
• Suggest improvements in work procedures in order to increase efficiency within the department

Experience

• A minimum Engineering Cert III Mechanical Trade - level certificate.
• Post trade experience 2 years+ highly desirable
• Experience in breakdown maintenance and diagnostics
• Ability to read hydraulic and pneumatic schematics
• Welding and fabrication skills would be highly regarded
• Forklift license and EWP ticket beneficial
• Physical fitness to enable the climbing of ladders and stairs and be comfortable working at heights up to 60m
• Ability to work autonomously without constant supervision
• Experience with Maintenance systems such as SAP or Maximo would be highly regarded

 

 

 

3 hours ago, DaptoFunlandGuy said:

I really hope that you're using a fake name online to be constantly demonstrating this obtuse level of stupidity.

A bit over the top here don't you think, when even Qantas outsource.    Maintenace on a ride is no different to any other piece of mechanical equipment that has to be maintained. 

Edited May 24, 20232 yr by New display name

On 24/05/2023 at 11:40 AM, New display name said:

 

 

A bit over the top here don't you think, when even Qantas outsource.    Maintenace on a ride is no different to any other piece of mechanical equipment that has to be maintained. 

Qantas outsource because it works out better for them in the industry.
it's stupid to compare that to the Movie Wolrd maintenance team as why would they pay more to outsource when they could hire full time people for cheaper. It wouldn't work out unless they could cut a deal with full time contractors but for them to see this as worth it I highly doubt, they would go to extreme lengths to make this happen.

Edited May 25, 20232 yr by STRAWS
grammar mistakes